iFixTechRepairs Policy

1. Diagnostic Fee:

  • We DO NOT charge a diagnostic fee for assessing issues with your device.
  • The diagnostic fee is $0.
  • The fee can be applied towards the total repair cost if you choose to proceed.

2. Driving Service Fee:

  • We charge a flat-rate fee of $25 to drive to your location and fix your device on the spot.

3. Repair Cost Estimate:

  • A detailed estimate of repair costs will be provided before initiating any work.
  • Additional costs may arise if unforeseen issues are discovered during the repair process.
  • We will inform you and seek approval before incurring any additional charges.

4. Turnaround Time:

  • We aim to complete repairs within a time frame we will specify with you.
  • Delays may occur due to high demand or unforeseen circumstances. We will communicate any delays promptly.

5. Warranty:

  • All repairs come with a 30 warranty covering parts and labor.
  • The warranty does not cover damages resulting from mishandling or unauthorized repair attempts.

6. Data Protection:

  • Customer data privacy is our priority.
  • We take necessary measures to protect and preserve customer data during the repair process.
  • We may ask you for your device password on certain repairs to test or shutdown a device, or to check if parts are working properly such as phone service signal, face id, touch id, front & back camera, and flashlight.

7. Payment Policies:

  • Payment is accepted through Debt Card, Cashapp, or Venmo.
  • Full payment is required upon completion of the repair.

8. Cancellation Policy:

  • Cancellations must be made 30 minutes before the scheduled repair.
  • A cancellation fee of 25% of the total repair will be applies if not cancelled within the specified time.

9. Customer Communication:

  • We will provide regular updates on the status of your repair via calls or text.
  • For inquiries, contact 971-278-2209.

10. Customer Responsibilities:

  • Customers are responsible for backing up data before submitting devices for repair.
  • Remove any passwords or security locks to facilitate the repair process.

11. Dispute Resolution: – Any disputes or concerns should be brought to our attention promptly. – We are committed to resolving issues in a fair and timely manner.

12.Liability:

  • iFixTechRepairs is not responsible for further damage on a device if a technician or employee gives a verbal disclosure on a repair that could possibly further damage your device.

13. Environmental Responsibility: – We dispose of electronic waste responsibly and in compliance with environmental regulations.

14. Refuse Service: – We have the right to refuse service to anyone.

15. Terms and Conditions: – This summary serves as an overview. Refer to the full terms and conditions available on our website or in-store.

By choosing iFixTech Repairs, you agree to abide by these policies. We appreciate your trust in us and strive to provide efficient and reliable repair services. Thank you for choosing us for your electronic repair needs.